Privacy Policy

This Privacy Policy explains how SpinAura collects, uses, stores and protects personal information when you use our website and services. We take your privacy seriously and aim to be clear about what data we hold, why we process it, and how you can control it. This page covers the main categories of information we collect, how we use that information, and the choices available to you.

Types of data we collect

Personal data

When you register an account or contact support we collect information you provide, such as name, email address, date of birth, residential address and identity documents when verification is required. We also record account credentials and security settings needed to maintain and secure your account.

Technical data

We automatically collect device and connection information including IP address, browser type, device identifiers, operating system and pages viewed. This data helps us deliver and optimise the site, detect fraud, and troubleshoot issues.

Transactional data

We record account activity and transactions such as deposits, withdrawals, bets, wins, losses and bonus activity. Payment method details may be collected for processing transactions, subject to the security practices described below.

Use of information

We use collected data to operate your account, process payments, carry out identity checks and comply with legal obligations. Information also supports customer care, technical support, security monitoring and improvement of site functionality. Where permitted, we may use contact details to send transactional messages, service notices and information about changes to our policies.

Data protection practices

We protect personal information using reasonable technical and organisational measures such as access controls, encryption and secure storage. Access to personal data is limited to authorised staff and service providers who need it to perform services on our behalf. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functionality, remember preferences and analyse site usage. Some cookies are necessary for account sessions and security; others are used for performance and analytics. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

User rights

You have rights over your personal information, including the right to access, correct and request deletion of data where applicable. You may also object to or restrict certain processing activities and request a copy of information we hold about you. The exact scope of these rights depends on applicable law.

Access, correction and deletion of data

To access, update or request deletion of your information, contact our support team through the account portal or the support channel in the app. We will respond to verifiable requests and may ask for additional information to confirm your identity before making changes. Certain records may need to be retained for operational or legal reasons.

Information sharing and third parties

We share personal data with service providers and partners who perform services on our behalf, such as payment processors, identity verification providers and fraud prevention services. We may also disclose information when required by law or to protect our rights and the safety of users. We do not sell your personal data to third parties.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices. When material changes occur we will notify you through the site or by other reasonable means. Your continued use of our services after updates indicates your acceptance of the revised terms.